Terms and Conditions

Passionate Tennis Order/Shipping Details

Shipping Methods

Passionate Tennis ships packages using the following methods: USPS First Class, USPS Priority, FedEx SmartPost, FedEx Ground, FedEx 2nd Day and FedEx Overnight.  We are not able to ship under your own personal shipping account number. We do not ship to PO boxes.

Shipping Timeframe

Orders are typically shipped within 1-3 business days from when the order is placed. Orders are not processed or shipped on Saturday, Sunday or Holidays, except by prior arrangement.  Please allow 5-7 business days for U.S. domestic delivery.  If you do not receive your order within this time frame please email passionatetennis.com@gmail.com or call 833-422-8378. We cannot make rush deliveries to PO Boxes. You can check the status of your order online 24 hours a day by going to usps.com or fedex.com (depending on which method was used to ship your order) and entering the tracking number provided via e-mail at the time your order is shipped.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Passionate Tennis or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

FedEx 2nd Day Mail guarantees that the product will be delivered within two business days anywhere within the domestic US after it has left our facility.  *Note – Orders placed after 2pm PST will not ship out until the next business day.

International Orders

International Orders are shipped via USPS International First Class.   Once they clear US Customs, orders can take anywhere from 2-8 weeks to arrive depending on your location, how quickly the shipment passes through your country’s customs department, and then how long your countries postal service takes to deliver the package.

International Customers are responsible for all import duties and taxes imposed by their country. International customers should check with their local government and postal service concerning such charges.

Sales Tax

State Sales tax will be charged on orders delivered to AZ, CA, FL, & NC.

Passionate Tennis Guarantees, Warranty and Returns

30-Day Money Back Guarantee

We want you to be fully satisfied with every product that you purchase from Passionate Tennis. If you are not satisfied with any product that you purchased directly from the PassionateTennis.com website you may return the item within 30 days of receipt for a refund. The item must be returned in new, unused or good condition, if possible in its original packaging and including all parts and accessories to ensure a full refund. Customers are responsible for all return shipping costs, original shipping costs are non-refundable

Please read our Return Rules and Restrictions before returning your item.

Return Rules and Restrictions

• Money Back Guarantee returns must be made within 30 days of delivery.
• You must include your original packing slip, a print out of your confirmation email or Passionate Tennis Return Form along with your return. If you no longer have your packing slip or confirmation email, please email PassionateTennis.com@gmail.com or call 833-422-8378.
• Shipping and handling costs and other additional charges are non-refundable.
• We will not accept CODs or third party billing for returned merchandise.
• If product is damaged upon delivery or if your product is defective, please call our Customer Service Department immediately at 833-422-8378.
• You can expect your refund in the same form of payment originally used for purchase within 7-15 days of Passionate Tennis receiving your returned product.
• Opened DVD sets are non-returnable and non-refundable unless defective.
• When returning product, we suggest that you obtain a tracking number for your return shipment for verification the product was shipped and was received by our returns department. We are not responsible for lost/undelivered packages nor will refunds be issued on lost packages.
• Ensure your package has the appropriate postage.
• Passionate Tennis will not accept returns or issue refunds for items that were not directly purchased from PassionateTennis.com or the Passionate Tennis Sales Department.

Steps to Return a Product

If you are within the 30-day money back guarantee would like to return your Passionate Tennis product…

• Find your original packing slip or order confirmation email. Your order number will serve as your Return Authorization Number (RA#). If you cannot find your original packing slip or confirmation email, please email PassionateTennis.com@gmail.com or call 833-422-8378 and we will issue you an RA#.
• Pack the item in its original packaging or other sufficient packaging.
• Place one of the following inside the box. a) your original packing slip. b) print out of your confirmation email. c) a note with your Full Name, Address, Phone #, Email, RA#
• Please include a note with the reason for your return.
• Seal up the package in a secure manner.
• Ship to:

  Passionate Tennis
  221 E Willis Rd #14
  Chandler, AZ 85286

Please send all other written correspondence or shipments to:

Passionate Tennis
221 E Willis Rd #14
Chandler, AZ 85286

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